Thank you for your purchase of Hamilton tickets through Broadway.com and Theatre Direct NY, Inc.
Here are a few of the commonly asked questions.
When will I get my tickets?
There are two delivery options: FedEx or Standard Mail. Your selection will dictate when you should expect to receive them.
FedEx – We ask for two business days to process orders. If you request overnight delivery you can expect your tickets within three business days.
Standard Mail – you can expect to receive your tickets within 10 days of your order.
Why aren’t you offering Print at Home or Mobile Tickets?
To ensure the security and validity of tickets, those delivery options are not available for Hamilton.
Why is there a ticket limit?
Due to the demand for this show, ticket limits have been put in place by the show's Producer and the venue. Limits will be strictly enforced.
I have lost my tickets, what can I do?
To ensure valid entry, tickets will not be reprinted. We will arrange to have your tickets at the Box Office Will Call for pick up one hour prior to your performance. Please contact us as soon as you realize they are missing so we can set this up for you, 1.800.BROADWAY (Mon –Fri, 9am to 8pm and Sat, 9am to 5pm, Sun, Noon to 5pm)
Is there a late seating policy?
Once the curtain goes up, guests not seated will be held in the lobby for the first scene of the show, approximately 9 minutes. Monitors are in the Lobby for your convenience, allowing you to see the show during the 9 minute hold. After that expires, an usher will show you to your seats.
I just placed my order and realized I ordered the wrong day, what can I do?
Although all sales are final, no refunds, no exchanges, we understand things happen. If you notice this within 24 hours of your purchase, please contact us immediately 1.800.BROADWAY (Mon –Fri, 9am to 8pm and Sat, 9am to 5pm, Sun, Noon to 5pm) and we will work with you to get you the correct day, pending availability.
If you notice this several days after, we may have less flexibility. We still want you to give us a call, but can’t make any guarantee of assisting.
I am not able to get to the performance and want to give my tickets to a friend, but I can’t get to them?
We’re sorry you will have to miss the performance, but appreciate you making sure they don’t go unused. Please call us at 1.800.BROADWAY (Mon –Fri, 9am to 8pm and Sat, 9am to 5pm, Sun, Noon to 5pm) and a Representative will assist you on changing the name and arranging a Ticket Voucher to be held at the Box Office for pick up. Proper Photo ID from the person picking up will be required. The barcode on the tickets you have in hand will be invalidated and not valid for entry.
I had an emergency and missed my performance, what are my options?
Missed performances are not eligible for refunds. With the unprecedented demand for this show, availability for future performances will be extremely limited. Give us a call to discuss your options at 1.800.BROADWAY (Mon –Fri, 9am to 8pm and Sat, 9am to 5pm, Sun, Noon to 5pm)
What is the run time of the performance?
The running time of Hamilton is 2 hours and 45 minutes, including one 15 minute intermission.
Does Hamilton have an age recommendation?
Since Hamilton contains some strong language, the show is appropriate for ages 10+. Children under 4 are not permitted into the theatre.