Business Hours
- Monday - Friday: 10:00am - 8:00pm
- Saturday: 10:00am - 5:00pm
- Sunday: 11:00am - 5:00pm EST
- Closed on all major US holidays.
Frequently Asked Questions
Find answers to your questions about Broadway shows and tickets, theaters, order support and more.
Order Info & Help
FAQs for buying tickets, payment, delivery methods, refunds, exchanges, cancellations and customer support.
41 answers
Broadway Theater Info
FAQs about anything from dress codes, arrival times, concessions, coat check and other policies.
44 answers
Buying Broadway Tickets
Learn about buying Broadway tickets, seating choices, accessibility options, saving money on Broadway tickets, and group sales.
42 answers
Broadway Gift Cards
Get support on buying and redeeming Broadway gift cards, delivery options and terms and conditions.
7 answers
Visiting Broadway & Times Square
Browse topics on the theater district, subway and parking, and concessions including shops and restaurants.
12 answers
Broadway Show Info
FAQs about Broadway shows currently playing, kid-friendly shows, best-selling, show schedules and more.
24 answers
Accessibility & Inclusion
Find answers about accessible seating, assistive services, and accommodations.
13 answers
Need more help?
Ask a Broadway Pro.
Our dedicated team of local Broadway experts are here to make your theater experience smooth and enjoyable. Whether you’re looking for the best seats, have a question about a show, or need help with an order, we’ve got you covered.
Call us at 1.800.BROADWAY
Our dedicated customer service team is here to help. Call us during our business hours and we’ll be happy to answer your questions or assist with your order.
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Read our Broadway Guides
New to Broadway or looking to dive deeper? Our
helpful guides
make it easy to learn about shows, theaters, seating tips, and more.